We aim to process and dispatch all orders as quickly as possible so you can start enjoying your products without delay.

Order Processing

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Rates

Shipping rates are calculated at checkout based on your location.

We offer:

• Standard Shipping
• Express Shipping (where available)

Delivery Timeframes

Estimated delivery times:

• Standard Shipping: 2–7 business days
• Express Shipping: 1–3 business days

Delivery times may vary depending on your location and external factors such as carrier delays.

International Shipping

We currently offer shipping to selected international locations.

Shipping rates and delivery timeframes will be calculated at checkout based on your destination.

Please note:

• International orders may be subject to customs duties or import taxes
• These charges are the responsibility of the customer

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email so you can monitor your delivery.

If you have not received tracking details, please check your spam folder or contact us.

Delivery Issues

MyBiome is not responsible for delays caused by shipping carriers, customs clearance, or incorrect shipping information provided at checkout.

If your order is delayed, lost, or arrives damaged, please contact us and we will assist where possible.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are unable to guarantee changes once an order has been placed. If an order is returned due to an incorrect address, additional shipping charges may apply.

Questions

If you have any questions about shipping, please contact us via our enquiry form and our team will assist you.