Refund Policy
If you have any concerns about your order please contact us here.
Standard Refund Policy (excludes apparel/clothing, see below):
We have a 60-Day Money Back Guarantee. This will be a refund on one product item (excludes the price of shipping) bought from the MyBiome website. The 60-day period begins when your tracking says your order has been delivered. Your order number will need to be provided in order to receive the refund. Refunds will only be placed back on the same method of payment that the order was bought on. You must contact our customer service within 60 days of the product being delivered. Maximum of one item being refunded per person. The 60-day money-back guarantee is only available to customers in Australia. Nothing in our terms attempts to modify or exclude any of your consumer law rights, including rights under the Australian Consumer Law.
Further to the above, we have the following under our Standard Refund Policy:
If for any reason your good(s) are damaged upon receiving them, or they are not the correct product(s) you ordered, we will exchange it with a replacement product of the same value. Please take a photo and contact us within 60 days of receiving the product(s), so we can arrange to exchange it with the correct product(s). To make your claim please send us the following information:
- Name
- Product details
- Proof of purchase (including order number)
- Details of issue with product
Please do not dispose of the item(s) until we have exchanged it. The benefits provided to you under this policy are in addition to other rights and remedies you may have under relevant laws relating to the products, such as the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We will cover all transport costs involved in replacing and exchanging incorrect or damaged good(s).
We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue a replacement or exchange. To claim your out-of-pocket expenses for returning any product(s) to us, please send any receipts for postage to the address listed below. MyBiome provides this limited warranty.
To make a claim please contact us on the details below:
Address: A13/148 Old Pittwater Rd, Brookvale, NSW 2100, Australia
Phone: +61 (02) 8288 9426
Email:
